We have been ISO 9001 registered for a year! Of course that means we were audited by the British Assessment Bureau and again we got a gold star!
We are continuing to make strides in assessing and improving our Quality Management systems – not without a few hiccups along the way, but we have just sat down and worked our way through things so that our systems really work well for us.
Feedback is really important to us, but it is really tough to get. We’re still working on it though – we even thought we should try here. (Go on!)